Auteur Store Return Policy for a full refund or exchange on full priced items is strictly 14 days, from the customer receiving the item.
Refunds will not be issued on items where the request to return is made after the 14 days of receipt of delivery. Unfortunately we cannot offer returns or exchanges on any SALE or discounted items. All purchases of sale items are final, unless products are faulty or have been damaged in transit.
For more information on RETURNS click here.
For further information about our terms of purchase please click here.
Faulty or Damaged Items
In the unlikely situation that your your order arrives damaged please email us at firstname.lastname@example.org within 24hrs of receipt of delivery. When emailing please include photos of the damaged/faulty item. We will be able to discuss a replacement or refund for you. Please do not contact us via Instagram or Facebook regarding faulty/damaged items and returns.
Please DO NOT return damaged or faulty goods without contacting us first. Damaged faulty items will not be refunded or exchanged without prior arrangements confirmed.